Five Steps to Strategically Choose AI For Customer Service
Natalie Petouhof
SEPTEMBER 12, 2018
List the strategic metrics you are measured on every day and then think about how AI can help you to: Reduce call volume (call deflection via satisfying self-service). Increase First Contact Resolution (FCR). Reduce Average Handle Time (AHT). Wasted time and money and longer time-to-value.
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