Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. In 2022, the average agent turnover rate at all contact centers was 24% and climbed as high as 30% for large customer service centers.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

Comm100

SEPTEMBER 28, 2022

Number of chats Agent utilization rate Average wait time Average chat time First contact resolution Invitation acceptance rate Sales conversion rates Visitor logs and wrap-up notes Customer satisfaction scores. Live Chat Benchmark Report 2022. We’ll look more at the average handle time metric later.

Measurement 238

Measurement Average Handle Time Wait Times How To 238

Comm100

SEPTEMBER 6, 2022

To keep your live chat time down, we recommend that you make use of new software advances, such as canned message shortcuts, to reduce overall chat duration and speed up time customers spend on chats. For more tips, read our blog post: How to Reduce Your Average Handle Time Fast. Live Chat Benchmark Report 2022.

Guidelines 223

Guidelines Customer Satisfaction Report Average Handle Time 223

Team HGS

AUGUST 22, 2017

Artificial intelligence (AI) has been an area of increasing investment, with the AI market poised to grow to $40 billion by 2022, according to Market Research Store. Wed, 08/23/2017 - 11:53. Digital disruption has already revolutionized industries across the globe, and the CX industry is no exception. LEAVE A COMMENT. automation.

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52