Eptica

JULY 29, 2016

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Published on: July 29, 2016. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.

Customer Service 48

Customer Service Management Knowledge Base Contact Center 48

Eptica

JUNE 17, 2016

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. When choosing new technology look at the impact it will have (backed up by metrics), frequency of use and applicability (the range of uses it will have).

Self Service 48

Self Service Customer Experience Chief Customer Officer Knowledge Base 48

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 130

Chatbots Self Service ROI Contact Center 130

Tricia Morris

AUGUST 21, 2015

Notes Ovum Principal Analyst Keith Dawson, “Today, loyalty is based more on making it easy for customers to do business with the company , and that requires smart connections built with solutions that are contextually aware and supported by a decisioning engine and value metrics, and that blend service channels.”. ” 15.

CRM 40

CRM Customer Focused Self Service Conference 40