2016 Customer Service Training First Call Resolution Resources 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Conserve your resources. It is not an extra.
Stella Connect
JANUARY 25, 2018
You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. A recent study about the shopping habits of 46,000 customers of a major U.S. Nearly a decade later, few brands have moved to capture that value.
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