Blake Morgan

MAY 17, 2023

Shawn Nelson, founder and CEO of LoveSac, has built a nearly billion-dollar company because of his customer obsession. LoveSac has disrupted the competitive furniture industry because of Shawn’s willingness to adapt to meet customers’ changing demands. Since becoming CEO in 2016, Tricia has led Progressive’s stock to quadruple.

Customer Focused 59

Customer Focused Leadership Effort Score Customer Centricity 59

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Eptica

JANUARY 15, 2016

Date: Friday, January 15, 2016 Insurance, the Internet of Things and customer experience. Published on: January 15, 2016. Multichannel needs to be integrated As in every industry, customers want the ability to contact insurers through their channel of choice.

Insurance 48

Insurance Customer Experience Policies CRM 48

Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device.

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device.

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50