2016 Customer Care Financial Gamification 
Tricia Morris
OCTOBER 19, 2015
The report finds that CRM buyers are budgeting for 2016 now, and projected 2016 CRM spend will be up 22% over 2015. nTelos Wireless estimates a $160,000/month savings due in part to a 20% reduction in phone calls to customer care and the increased efficiencies associated with its recent self-service knowledge implementation.
SurveySensum
JULY 14, 2020
As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
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