Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. 10 Traits of a Great Hotel Front Desk Agent by Rupesh Patel. Do they have hotel experience? Want Loyal Customers?

Social Media 76

Social Media Customer Service Hotels Hospitality 76

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence.

Self Service 40

Self Service Trends Customer Service Contact Center 40

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. During that time, she launched her natural skin care line focused on combating skin blemishes. Salesforce recently released the 2016 edition of the State of Marketing report.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40