NICE inContact

AUGUST 23, 2016

While there are a few examples of great culture in the contact center world, there are just as many or more examples of notoriously bad company cultures. Most contact centers fall somewhere in the middle ground. As a contact center leader, where do you start that process? Till Your Land. Let the Sun Shine.

Contact Center 108

Contact Center Culture Poor Customer Service Tips 108

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet.

Tips 130

Tips Self Service e-support Social Media 130

Provide Support

JUNE 2, 2016

And, not surprisingly, they will no longer tolerate poor customer service. In fact, 72% of consumers already stopped doing business with a company because of a bad service experience.(.). Published in Provide Support Blog , 2016. Their lifestyles demand fast and convenient access to information anytime, anywhere.

Consumers 40

Consumers Infographics Customer Service Poor Customer Service 40