How to deliver superb omnichannel CX in a digital world according to 24,000 consumers globally
OpinionLab
AUGUST 29, 2017
Omnichannel CX and how to optimize across channels is a huge challenge in today’s increasingly digital world. A google of “omnichannel CX stats” and “omnichannel stats” quickly reveals that: 98% of Americans switch devices in the same day ( Google ). Your omnichannel strategy should always incorporate a human element.
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