Remove 2016 Remove Contact Center Remove Gamification Remove Roadmap
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . She is a trusted industry voice for guidance on emerging contact center channels and technologies. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link].