TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. trillion in claims were paid by insurance companies in 2016 alone. Customers expect to have peace of mind during the contract cycle, efficient claims processing procedures and quick payment when a claim is filed.

Insurance 116

Insurance Telecommunications Contact Center Video 116

LiveChat

OCTOBER 31, 2019

Here are some essential automation strategies and technologies for delivering an outstanding customer experience: 1. Marketing automation technologies allow you to deliver a highly personalized experience to customers across all touchpoints affordably. The cycle of optimizing customer experience is also getting shorter.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57