2016 B2B Customer Care Voice of Customer 
Qualtrics
NOVEMBER 6, 2019
These kinds of responses are now commonplace at Mastercard, where the Global Customer Care team goes above and beyond to be the customers lifeline to the brand through service, intelligence and experience expertise. From there we could better understand the customers end-to-end experience.”. Join the Webinar.
ClearAction
MAY 18, 2017
Most VoC managers grapple with those at the expense of VoC’s purpose, according to ClearAction’s 5-year benchmarking of B2B customer experience practices. Go beyond real-time data and actioning to preventing recurrence of chronic issues for your whole customer base. 3) Create synergy in your VoC portfolio.
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Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He’s also one of the world’s top Global Gurus in customer service and customer experience.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. He’s also one of the world’s top Global Gurus in customer service and customer experience.
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