GetFeedback
NOVEMBER 20, 2018
But when it comes to measuring attendee satisfaction, event staff often ask for feedback in person or rely on their perception entirely. During one of our sessions at Dreamforce 2016, our Head of Product had the audience respond to a survey on their phones. It’s easy to say how you think an event is going. Keep it short.
Magellan Solutions
AUGUST 16, 2021
Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. Moreso, when your customers are inputting details, they’re spending less time on hold and that can reduce call abandonment rate too. Focus on FCR.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eptica
OCTOBER 28, 2016
Date: Friday, October 28, 2016 Turning service into sales with chat. Published on: October 28, 2016. However, it can be difficult to measure the exact impact of individual customer service interactions on these metrics, leading to the contact center being seen as a cost, rather than a department that boosts the bottom line.
CSM Magazine
JULY 28, 2015
For over 20 years, BPO call center performance was measured, in large part, on cost-per-call or by the number of seats in a call center. new jobs in the IT / BPO sector by 2016. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators. This is no easy task.
Talkdesk
AUGUST 25, 2016
According to Microsoft’s 2016 U.S. In order to meet consumer demands, call center agents need to consider how practices not measured by metrics can improve customer satisfaction. A customer rates a service interaction 5 out of 5, stating the experience improved their view of your company. Adding Dimension to Call Center Metrics.
Expert insights. Personalized for you.
199 
Let's personalize your content