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3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

TechSee

The research indicates that 69% of high performers consider technology provided by the service provider to be an important component of the BPO relationship, compared to only 27% of typical performers. By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

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Customer Service Innovation — How Chatbots are Evolving

TechSee

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow. Enter the bots.

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