CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. His contributions ranged from driving product market fit, persona development, and product messaging to leading a successful rebranding effort for the company in 2016.

Training 59

Training Telecommunications Marketing Contact Center 59

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). By 2021, Gartner estimates the market will increase in size to approximately $46 billion. Capturing the opportunity.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

Magellan Solutions

AUGUST 1, 2022

As tech-enabled firms flourished and businesses reduced expenses during the COVID-19 pandemic, the Philippines’ economically significant BPO industry exceeded revenue and hiring expectations last 2021. . BPO Industry in the Philippines Statistics 2021. In 2021, the sector had earnings of $29.49 percent from the 2020 figures.

Report 40

Report Industry Government Healthcare 40

GlowTouch

MAY 24, 2021

According to research by Deloitte’s 2016 survey, only 23 percent of the respondents confessed that their concern for the company’s privacy and security risks affects their outsourcing decisions. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. Until they begin taking partners in different regions in 2016. Fill out the contact form now!

Call Center 40

Call Center Company Omni-Channel e-support 40

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. This is in comparison to just 53% in 2016. Contact centers expect a revenue growth of between 3.3% The pandemic damaged even the BPO sector.

Call Center 52

Call Center Comparison Roadmap Healthcare 52

Qualtrics

NOVEMBER 18, 2020

When I joined Volkswagen in 2016 the most important indicators of performance were trending in the wrong direction - brand loyalty and advocacy were down, employee turnover was rising, and customer satisfaction ranked lowest against all automotive brands in Australia.

Groups 32

Groups Management Automotive Ecommerce 32