Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5

Retail 48

Retail Customer Experience Apparel Ecommerce 48

ijgolding

MARCH 22, 2017

With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience. A study by Convergys states that 73% of GenY customers will leave after one bad experience and have no hesitation to go public with their dissatisfaction.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

Vonage

OCTOBER 2, 2017

Plus, Generation C are much more in control of their online experience than ever before. The average customer has their own digital ecosystem or “ego system” of social media feeds. In 2015, things couldn’t have changed more – it’s now got to the point where the online world is more personalised than the real world.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

Plus, Generation C are much more in control of their online experience than ever before. The average customer has their own digital ecosystem or “ego system” of social media feeds. In 2015, things couldn’t have changed more – it’s now got to the point where the online world is more personalised than the real world.

Social Media 120

Social Media Multi-Channel Consumers Connections 120