2015 Contact Center Customer Service Strategies Social Media 
Comm100
JANUARY 14, 2016
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.
transcosmos Information Systems
OCTOBER 22, 2015
Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.
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transcosmos Information Systems
OCTOBER 22, 2015
Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Dan’s 20-year career has consistently focused on delighting customers. He is an international keynote speaker who believes that a remarkable customer experience is your best marketing.
Talkdesk
DECEMBER 18, 2017
Other times it means interacting with customers through digital channels such as web chat, social media, mobile messaging and email. On these channels, responding within an hour of a customer’s complaint or mention could mean the difference between a happy customer or a viral PR nightmare.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Dan’s 20-year career has consistently focused on delighting customers. He is an international keynote speaker who believes that a remarkable customer experience is your best marketing.
Comm100
JUNE 13, 2018
Live chat provides businesses with valuable sales and customer service opportunities that aren’t possible through any other channel. During the holiday season, many contact centers experience high call volumes. This results in longer wait times and negatively impacts the customer experience.
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