TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Eptica

SEPTEMBER 28, 2015

Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. It is based on an extensive survey of customer experience, contact center, operations, information technology, marketing and business development professionals.

Contact Center 48

Contact Center Self Service Net Promoter Score Call Center 48

Comm100

NOVEMBER 2, 2020

A university’s contact center, for example, consistently gets questions about a wide range of topics. Chatbots can start a chat when they detect a customer stumbling through the site or showing potential signs of cart abandonment. After all, they’re known for reducing shopping cart abandonment rates by up to 20%.

Chatbots 148

Chatbots Examples Customer Service Banking 148

Kustomer

NOVEMBER 24, 2020

Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience. Within three weeks of the project kickoff meeting, the Kustomer platform was operational and delivering value with a 60% reduction in abandon rate and a boost in agent and customer satisfaction.

CRM 52

CRM Abandon Rate Fashion e-support 52