10 Things Every SaaS Business Should Know About Net Promoter Score
Wootric CX Blog
MAY 12, 2020
That gut ‘voice of customer’ reaction complements all the behavioral tracking. When it becomes a firehose, you are ready for text analytics to tell you what your customers are feeling and what they care most about. . In 2014, Airbnb increased bookings from their referral program by more than 300% per day.
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