Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. In fact, customers will demand it.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Martin Hill-Wilson

FEBRUARY 16, 2016

Your customers expect the same rapid and relevant service from you as Google already provides them. If not, then expect them to go elsewhere or escalate to more expensive live channels if the issue really matters to them. Betting and trains both operate as real time services, so voice aces text in terms of speed.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Comm100

FEBRUARY 16, 2018

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102