Remove 2014 Remove Connections Remove How To Remove Online Experience
article thumbnail

3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If 1 UK Attraction ” on Thursday, October 30th 2014. To read more from Colin on LinkedIn, connect with him by clicking here.

article thumbnail

3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If 1 UK Attraction ” on Thursday, October 30th 2014. To read more from Colin on LinkedIn, connect with him by clicking here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Steps to Becoming #1 on Trip Advisor

Beyond Philosophy

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If 1 UK Attraction ” on Thursday, October 30th 2014. To read more from Colin on LinkedIn, connect with him by clicking here.

article thumbnail

The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

article thumbnail

How Airlines Use NPS to Improve Their Customer Satisfaction Ratings

Retently

The 2014 US Consumer Airlines study. And how did they measure the financial impact of a corrective action? On the other hand, relationship drivers are more generic, like, the reliability of services, value for money, online experience, etc. Jet Blue was ranked #1 in Satmetrix NICE NPS Benchmarks Survey of U.S