Talkdesk

NOVEMBER 8, 2016

Amelia was created in 2014, and features some superhuman capabilities: Amelia…has an understanding of the semantics of language and can learn to solve business process queries like a human. It can read 300 pages in 30 seconds, and learn through experience by observing the interactions between human agents and customers.

Customer Experience 40

Customer Experience Call Center Chatbots Banking 40

Talkdesk

NOVEMBER 8, 2016

Amelia was created in 2014, and features some superhuman capabilities: “Amelia…has an understanding of the semantics of language and can learn to solve business process queries like a human. It can read 300 pages in 30 seconds, and learn through experience by observing the interactions between human agents and customers.

Customer Experience 40

Customer Experience Call Center Chatbots Banking 40

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.”

Call Center 40

Call Center Call Center Solutions Fashion Call Center Experience 40