CSM Magazine

MARCH 13, 2020

A win-back bot, used in combination with other chatbots such as a quote bot, and loyalty bot, can help to retain customers who are nearing the end of their contract and are at risk of switching to a competitor and can even help to entice back customers who’ve already left. About the Author.

Self Service 64

Self Service Chatbots Contact Center Policies 64

ProProfs Chat

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

SurveySparrow

SEPTEMBER 21, 2020

Increasing 5% of customer retention rates can boost your profits from 25%- 95%, according to Helpscout.com. But, how can you retain your customer for the long-run? Well, surveys are one of the most crucial strategies to improve customer loyalty. Send a survey after every transaction from your customer.

ROI 45

ROI Survey Return on Investment Social Media 45