Episode 004 – It’s All About the Money - Transforming the Customer Experience
Kristina Evey
JULY 5, 2018
in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. in 2014, $3.7 80% of businesses believe they provide “superior” customer service.
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