Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Ongoing social engagement. Real time interaction.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Vonage

OCTOBER 2, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Consumers are now effectively a “human network”, which relays information and experiences in real-time. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Consumers are now effectively a “human network”, which relays information and experiences in real-time. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

SEPTEMBER 10, 2015

Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. However, the complexity of multiple digital channels, increasingly demanding consumers , and the sheer volume of interactions pose a major challenge to companies.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48