Exploring Customer Journey Mapping – An Interview with Jim Tincher
SurveySparrow
JANUARY 28, 2020
SurveySparrow: You’ve worked with some recognizable companies in the past and then by the year 2013, you founded Heart of the Customer. But if that worked, would your customer experience be broken in the first place? What process do you go through to uncover and chart the customer journeys of your clients?
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