GlowTouch

JULY 2, 2020

Be Clear and Concise About Wait Times. Being clear and upfront with wait times will keep customers “on the line” when they would otherwise abandon the interaction to find support elsewhere. The SaaS company HubSpot experienced tremendous growth in 2013. The result? In just one month, their customer churn tripled.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. In Walker’s 2013 “The Future of B-to-B Customer Experience” study, the consulting firm predicted that as early as 2020, the key elements of brand differentiation will not be the price or the product, but rather the customer experience.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

TechSee

DECEMBER 5, 2017

Customers appreciate: Being provided with a smooth experience across multiple channels. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Enchant is full of well thought out features, saving us time and stress.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116