Remove 2013 Remove CEM Remove Loyalty Remove Loyalty Programs
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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. Customer loyalty programs are especially popular among retailers. The company has long claimed that a loyalty program isn’t needed because their prices are so low.

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CEM Insights: When it comes to Omni-Channel Consistency, the Customer is Always Right

Responsetek

Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty. From 2013, all of their 12,000+ ATMs featured personalised interfaces based on customer preferences. Dashboards also conclusively highlight key pain points. Vice President Sales, ResponseTek.