Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Services offered are an indication of the contact center’s capabilities.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment. Customers are properly taken care of, and they are satisfied with the service they receive.

Call Center 52

Call Center Industry Contact Center Study 52

Magellan Solutions

AUGUST 8, 2021

In this article, we will discuss why telemarketing call center intrinsic value is as or more important as its extrinsic value. Average Handle Time (AHT). This is the elapsed time between when an agent answers a call and when the agent disconnects with them. . Customer Satisfaction (CSat).

Average Handle Time 52

Average Handle Time Call Center First Call Resolution Customer Satisfaction 52

Magellan Solutions

JULY 2, 2021

Efficiency of Price per Call. Customer Satisfaction per Calls Received. Learn More About the Top Call Center Company in the Philippines. Customer Satisfaction. Average Handle Time (/minutes). GlobalSky Call Center. Efficiency of Price per Call.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

Magellan Solutions

AUGUST 1, 2021

Telemarketing companies Philippines provide support to SMEs that need manpower and technology to meet their customers’ demand. Big brands also love to outsource their non-core functions to Telemarketing call center Philippines for the same reason. Here are some indicators companies use: First Call Resolution.

Net Promoter Score 52

Net Promoter Score Company Call Center NPS 52

ViiBE Blog

DECEMBER 21, 2020

On top of being costly, truck rolls pose countless inefficiencies: Low first contact resolution (FCR) rate Higher repeat visit rate Negative impact on customer satisfaction. By utilizing the following five practices, organizations have significantly decreased operation costs while boosting customer satisfaction.

Metrics 98

Metrics Average Handle Time Customer Satisfaction Call Center 98