CSM Magazine

DECEMBER 10, 2019

So the year ahead will see all CX professionals invest much more in measurement, analysis and building the important ‘money stories’ to keep their customer programmes on track. Customer feedback is managed by the customer insights team, right? But for staff and customer alike, simplicity is appealing. Not exactly.

Net Promoter Score 52

Net Promoter Score Effort Score Customer Centricity Feedback 52

SurveySparrow

FEBRUARY 18, 2024

Nicereply : For Advanced CX Metrics Source: nicereply.com Nicereply was founded in 2012 as a customer experience platform. You get simple one-click feedback surveys for better-quality insights. It lets you have a holistic approach to gathering customer insights. Rating G2 4.8/5 5 Capterra 4.5/5 5 Capterra 4.6/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Customer Bliss

AUGUST 9, 2016

Stephanie in particular has another interesting path for how she got into customer experience work – parlaying her background in journalism to use it to create compelling stories and actions for change. In our time together, she outlines her process. Right Brain – Left Brain Functionality.

Government 0

Government Leadership Customer Experience Effort Score 0

SurveySensum

JULY 14, 2020

Aimee Lucas has over 20 years of experience in improving service delivery and transforming customer experiences through employee engagement and customer-centric process improvement initiatives. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

AUGUST 29, 2018

You need to be able to keep a finger on the pulse of how your customers are feeling. Your NPS score is just the raw data, the “what.” That’s strong uptake, considering it has only been available since 2012. Better yet, it’s fully automated, so it does this with little time or effort from you.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

You need to be able to keep a finger on the pulse of how your customers are feeling. Your NPS score is just the raw data, the “what.” That’s strong uptake, considering it has only been available since 2012. Better yet, it’s fully automated, so it does this with little time or effort from you.

Technology 40

Technology Customer Experience Consulting Analytics 40