Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types. Of course it does. It can’t be anecdotal.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Smith+co CX

SEPTEMBER 26, 2013

The hotel guest experience: my top ten irritants…. Of course, if you are a druid and like to worship the sunrise this could be of significant benefit. And now of course hotel designers are using remote panels to control everything in the room, including the lights, leading to even greater complexity. The pillow epidemic.

Hotels 34

Hotels Customer Experience CEM Course 34

Currency Alliance

OCTOBER 11, 2018

Phocuswright, a travel market research company, found that OTAs have been growing their share of the online travel market, putting them on course to reach a 40% share by 2020, while the share owned by hotel websites declines. Restive guests: understanding hospitality loyalty. But in reality, many customers do not book direct.

Hotels 40

Hotels Hospitality Loyalty Travel 40