2012, Competitive Advantage, Loyalty Programs and Touchpoint

Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

OCTOBER 11, 2018

To answer this challenge, and preserve their largest-possible market share, hotels must deploy new technologies on two fronts: inside the hotel, but also with other local places that guests visit, and at digital touchpoints before, during and after their stay. Restive guests: understanding hospitality loyalty. the luxury traveler.

Hotels

Hotels Hospitality Loyalty Travel

In Mobility, Loyalty Strategy Will Decide Who Wins

Currency Alliance

MAY 9, 2019

Independent of market positioning, unique customer insight will become the primary competitive advantage. I’ve been working on mobility solutions since 2012, when I was Group Director of New Ventures and Innovation at eDreams ODIGEO. Building such habits is precisely what loyalty programs do. .

Loyalty

Loyalty Strategy Loyalty Programs Airlines

Customer Experience Update

Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

In Mobility, Loyalty Strategy Will Decide Who Wins

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