Comm100

FEBRUARY 24, 2022

So, how does live chat fare in higher education? . Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Here are the top reasons why higher education live chat is so important, based on the needs and expectations of today’s students. .

Chatbots 191

Chatbots Knowledge Base Wait Times Survey 191

Comm100

FEBRUARY 24, 2022

So, how does live chat fare in higher education? . Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Here are the top reasons why higher education live chat is so important, based on the needs and expectations of today’s students. .

Chatbots 38

Chatbots Knowledge Base Wait Times Survey 38

ProProfs Chat

JUNE 14, 2019

In 2017, 64% of customers in the United States connected with some form of customer service. The average wait time for a response on social media is nine hours. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012. Microsoft. Microsoft. Microsoft. American Express. American Express.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

ShepHyken

MARCH 31, 2018

Simply put: nobody wants to wait nearly eight hours for a response to their complaint in the lightning-fast world of social media. Regardless of social media channel, reaction time is paramount. Social Bakers released a study that found the average wait time on social media is nine hours. Sounds more like 4.5

Social Media 87

Social Media Self Service Customer Service Marketing 87