Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

ENGAGE.cx

JULY 9, 2015

And, of course, there is the prominence and influence of social. In a 2012 Accenture study, 64% of respondents said it is more important that companies provide relevant offers, as opposed to 36% who said companies should stop tracking their online activity.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

And, of course, there is the prominence and influence of social. In a 2012 Accenture study, 64% of respondents said it is more important that companies provide relevant offers, as opposed to 36% who said companies should stop tracking their online activity. Once they commit, technology, of course makes this easier to implement.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

Smith+co CX

SEPTEMBER 26, 2013

Of course, if you are a druid and like to worship the sunrise this could be of significant benefit. And now of course hotel designers are using remote panels to control everything in the room, including the lights, leading to even greater complexity. For more on designing your customer experience, take a look at our CEM guide.

Hotels 34

Hotels Customer Experience CEM Course 34