2012 Call Center CEM Interaction 
Beyond Philosophy
MAY 14, 2015
Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. As many as 2/3 of Customer service interactions will occur without human-to-human contact.
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. And, of course, there is the prominence and influence of social.
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. And, of course, there is the prominence and influence of social.
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