Retently

AUGUST 15, 2018

Customer service used to be something companies offered without giving it too much thought, but it has become a central point of any business strategy nowadays. There are plenty of numerous examples of excellent customer service being provided by top companies. But what is good customer service, though?

Examples 105

Examples Customer Service Social Media Exceptional Customer Service 105

Service Untitled

JULY 19, 2011

Pied Piper PSI, a California-based dealership for sales and marketing sent 3524 secret shoppers to various dealerships across the country from July 2010 to June 2011 to evaluate different dealerships and how they treat car shoppers. Mercedes-Benz came out on top for customer service followed closely by Jaguar, Lexus, and BMW.

Customer Experience 45

Customer Experience Exceptional Customer Service Customer Satisfaction Wait Times 45

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. No matter how sophisticated the infrastructure, it’s the human touch that often makes the difference in customer service. Their skills, expertise, and the ability to empathize with customers are invaluable.

Call Center 52

Call Center Contact Center CRM Social Media 52

Magellan Solutions

MARCH 4, 2020

This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services. However, AMEX was once sued for sending customer calls to India. Later on, it started outsourcing its IT and customer services too.

Company 64

Company e-support Call Center Government 64