Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

SurveySensum

SEPTEMBER 8, 2023

NPS cuts cost of customer acquisition: According to the research done by Frederick Reichheld of Bain & Company (the inventor of NPS) increasing customer retention rates by 5% increases profits by 25% to 95%. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2

NPS 52

NPS ROI Social Media Effort Score 52

Service Untitled

OCTOBER 9, 2012

The high level of service a company provides makes the difference when it comes to customer retention and customer loyalty. The time honored “underpromise but overdeliver” sets the highest standards for outstanding customer service. The conversion.

Customer Service 72

Customer Service Loyalty Programs Hotels Customers 72

SmartKarrot

SEPTEMBER 3, 2021

Retention Marketing is a form of marketing strategy that targets existing customers and keeps them connected to the business. Most brands ensure their customers stay in the know via emailers or regular communication; they often bring them back to the brand via loyalty plans, exclusive offers, etc.

Marketing 10

Marketing Loyalty Programs Banking Customer Retention 10