2011 Customer Care NPS Survey 
Pretium Solutions
NOVEMBER 4, 2011
On the contrary, listening to a sampling of these conversations across industries between front line “customer service” employees and their customers, you see interactions almost purposefully contrived to move a customer away from brand loyalty.
Pretium Solutions
NOVEMBER 4, 2011
On the contrary, listening to a sampling of these conversations across industries between front line “customer service” employees and their customers, you see interactions almost purposefully contrived to move a customer away from brand loyalty.
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Pretium Solutions
NOVEMBER 4, 2011
On the contrary, listening to a sampling of these conversations across industries between front line “customer service” employees and their customers, you see interactions almost purposefully contrived to move a customer away from brand loyalty.
SurveySparrow
SEPTEMBER 29, 2020
That’s bad customer support. . The brand ensures that customers are satisfied, even if that means that customer care gets through fewer calls than they would if they rushed. In one instance, Steven Weinstein, an employee at Zappos, spoke to a customer for a record 10 hours and 43 minutes with a caller!
Pretium Solutions
OCTOBER 26, 2011
On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.
Pretium Solutions
OCTOBER 26, 2011
On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.
Pretium Solutions
OCTOBER 26, 2011
On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty. The principles and behaviors of Pretium’s Golden Touchpoint™ change that landscape.
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