Comm100

FEBRUARY 1, 2023

With 68% of consumers saying that their online experience with brands needs to be made easier, higher education needs to take note. However, with only phone and email support, TRU wasn’t meeting student expectations, and looked to university live chat to help them increase student engagement, as well as improve the student experience.

Effort Score 215

Effort Score Wait Times Video Communication 215

Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. We help leaders with creating education around customer service, customer communications, social customer care, and delivering on customer experience missions. They will go out of their way to persuade people to avoid your offers.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

C Space

JULY 27, 2020

7, 2011, also on ESPN. There is, of course, no substitute for watching a live performance,” adds Suntook. The Disney-owned network has debuted FX Unlocked , a free online experience for the virtual convention with activations tied to series including American Horror Story, What We Do in the Shadows, Dave and Cake.

Brands 52

Brands Transportation Fashion Sports 52