Natalie Petouhof
SEPTEMBER 1, 2016
By engaging and listening, they can retain them as customers and increase the amount and frequency of purchases over a longer period of time. ii] “Red Cross Does PR Disaster Recovery on Rogue Tweet”, Todd Wasserman, Mashable, February 16, 2011, [link].
Stella Connect
JUNE 25, 2018
Tracking how many calls come in from the same number within a set period of time is the most straightforward. Speech analytics can also help by looking for indicators like, “Last time I called…” You can also use real-time, agent-level feedback requests to ask customers whether their issue was resolved. Cross-train agents.
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Stella Connect
JUNE 25, 2018
Tracking how many calls come in from the same number within a set period of time is the most straightforward. Speech analytics can also help by looking for indicators like, “Last time I called…” You can also use real-time, agent-level feedback requests to ask customers whether their issue was resolved. Cross-train agents.
Kustomer
JULY 1, 2021
Taking a deep dive into how your company is performing according to customer feedback can really open up so many opportunities for improvement. He wrote a book about barrier busting in 2011 that I thought was so fascinating and just broke down the customer experience, each step, and how you look for barriers and break them.
Kustomer
SEPTEMBER 3, 2020
The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own. Wherever you can, you want to create those opportunities for structured feedback. ” Wherever you can, you want to create those opportunities for structured feedback.
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