Stella Connect

JUNE 25, 2018

Tracking how many calls come in from the same number within a set period of time is the most straightforward. Speech analytics can also help by looking for indicators like, “Last time I called…” You can also use real-time, agent-level feedback requests to ask customers whether their issue was resolved. Cross-train agents.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Tracking how many calls come in from the same number within a set period of time is the most straightforward. Speech analytics can also help by looking for indicators like, “Last time I called…” You can also use real-time, agent-level feedback requests to ask customers whether their issue was resolved. Cross-train agents.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Kustomer

SEPTEMBER 3, 2020

The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own. Wherever you can, you want to create those opportunities for structured feedback. ” Wherever you can, you want to create those opportunities for structured feedback.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52