2010 e-support Metrics NPS 
Lumoa
JUNE 28, 2018
Most companies aim to grow with some financial metrics. HubSpot realized that when a customer starts using the software, there has already been a long journey to this point from initial discovery, blog articles or marketing and sales e-mails. The NPS is also what the whole company aims to improve all the time. Chapter 4: Act.
Hello Customer
JANUARY 6, 2022
Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. The customer effort score (CES) is a key metric that shows companies how simple or difficult it is for customers to do business with them. Still hesitating if CES is the right metric for you?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InteractionMetrics
JUNE 19, 2023
An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. Although NPS remains controversial, it has undoubtedly impacted the CX discipline significantly. Companies that employ UX designers strive to build interfaces that are straightforward and easy to use.
NobelBiz
FEBRUARY 22, 2023
There is no requirement for an e-commerce site since the merchant may sell his store’s merchandise even if it is closed, and the consumer receives a payment link via WhatsApp, e-mail, or other means. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
NobelBiz
FEBRUARY 22, 2023
There is no requirement for an e-commerce site since the merchant may sell his store’s merchandise even if it is closed, and the consumer receives a payment link via WhatsApp, e-mail, or other means. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
Expert insights. Personalized for you.
160 
Let's personalize your content