Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce Temkin. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce Temkin. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130