Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training
CSM Magazine
JUNE 27, 2023
33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution. ” Zenarate has won numerous industry awards, including the Frost & Sullivan 2023 Customer Value Leadership Award in the North American Contact Center Omnichannel Agent Engagement market.
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