Magellan Solutions

MARCH 4, 2020

India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. This IT consulting company in India managed the internal IT services of the software giant.

Company 64

Company e-support Call Center Government 64

Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. We’ve all heard the saying “it starts at the top.”.

Banking 41

Banking Call Center Government Financial 41

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. If a customer is upset when they call, our training focuses on bringing the customer level of “excitement” down, making sure we use the right words, that we apologize for any lapse of service or perceived lapse of service.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41