Team Support

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions.

Technology 59

Technology Chatbots Call Center Social Media 59

Beyond Philosophy

DECEMBER 30, 2021

Back when I started Beyond Philosophy, Customer Experience was not a thing yet. It was a recently introduced idea that built upon the previous wave of change, which I remember was Customer Relationship Management, which replaced Total Quality Management, and so on, and so on. . My scale is more balanced. .

Customer Satisfaction 78

Customer Satisfaction Return on Investment Consulting Customer Relationship Management 78

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Aimee Lucas. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Aimee Lucas. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. Freshworks. CloudCherry.

Company 11

Company e-support Customer Journeys CRM 11

SmartKarrot

FEBRUARY 3, 2022

Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. The company’s main aim is to help financial institutes deliver digital services to their customers. Founded in: 2016. Founded in: 2010. Founded in: 2012.

Company 10

Company e-support Transportation Banking 10