2009 Omni-Channel ROI Touchpoint 
Comm100
NOVEMBER 13, 2022
In 2021, this meant that 48% of organizations diversified the digital channels they support. To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. Adopt omnichannel .
Kustomer
JANUARY 20, 2022
A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. Jon Picoult: (02:09). That it’s real? Jon Picoult: (11:48).
Stella Connect
MARCH 28, 2017
Online shopping, omnichannel offerings and technologies, and experiential retail have laid waste to the old “stack ‘em high and let ‘em fly” business model. It’s estimated that between 2009 and 2013, retail foot traffic in the U.S. It’s time to fully embrace an omnichannel approach to sales. Foot Traffic Is Down. What’s Next?
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