2009 Gamification Leadership Sales 
CSM Magazine
DECEMBER 5, 2017
The customer service leadership teams need to focus on meeting the needs of evolving customer expectations. Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Challenges for Executives. About the Author.
SurveySensum
JULY 14, 2020
Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Website : [link]. based AIM stock listed company.
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