Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt live chat .

Tools 189

Tools Customer Service Tips Omni-Channel 189

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. These static trends are very revealing: if we’re not aiming to be VoC Collaborators and Transformers we may never get there!

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Grade.us

JUNE 2, 2020

Online reviews and reputation management Review widgets and plugins Review listings monitoring (multi-location) Auto review request campaigns White-labeled agency plugins, widgets, and API White-labeled content for agencies Analytics, performance, and trends reporting Track clicks, clickthroughs, and conversions. Net promoter scores.

Software 47

Software Management Net Promoter Score Multi-Channel 47