Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. Score that. I am not alone.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. Score that. I am not alone.

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40

SurveySensum

JULY 14, 2020

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. Currently working at Qualtrics as a Sr. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 18, 2022

It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. This allows a business to make use of end-to-end services without wasting time and effort on data pipelines and analytics. Capillary Technologies. HackerRank.

Company 11

Company e-support Customer Journeys CRM 11